Shot of woman at terminal. Narrator discusses computing while it happens. Man at terminal. Narrator calls it sophisticated, real time information system. Shot of Holiday Inn sign and man working online at real time information system. Narrator discusses what online real time means. Shot of woman on phone calling Houston Lighting and Power Co. Switchboard operator answers phone and puts call through to customer service rep who answers phone, talks to customer and jots down information on a log sheet. She puts customer on hold and calls the customer reference area, speaks to reference clerk who is pulling a large ledger book off a shelf and looking through it to find the customer information. Customer service rep is writing down information relayed by reference clerk. Narrator states total time to complete the transaction is seven minutes. With the introduction of the computerized customer information system there is no need for the switchboard screening of calls as the inquiries are immediately put through to service representatives who can select information on the IBM 2260 display stations. Shot of service rep typing on display station.